LEGAL & POLICIES

Privacy Policy

Last Updated: October 2026

At Andean Brew Co. (“Andean Brew”, “we”, “us”, or “our”), accessible from andeanbrew.com, the privacy of our visitors and customers is of supreme importance to us. This Privacy Policy outlines the types of personal information that is received and collected by Andean Brew and how it is used, safeguarded, and respected.

1. Information We Collect

A. Information You Provide Directly

  • Order & Billing Details: When you purchase coffee from our online shop, we collect your full name, billing address, shipping address, email address, telephone number, and order preferences (such as grind type).
  • Payment Information: All credit/debit card transactions are processed securely through certified PCI-DSS compliant third-party gateways (WooCommerce Payments, WooPay, Stripe, PayPal). We never store or have direct access to your credit card numbers or security CVV codes.
  • Newsletter Subscription: When you subscribe to our community newsletter, we store your email address locally in our secured WordPress system to send roast updates, origin stories, and exclusive offers. You may unsubscribe at any time with a single click.
  • Customer Support Communications: Any correspondence sent to our support team is maintained to assist you with order inquiries and shipment tracking.

B. Information Collected Automatically

  • Device & Usage Data: When you browse our store, we automatically collect basic browser information, IP address, device type, operating system, and pages visited to optimize website speed and mobile responsiveness.
  • Cookies & Local Storage: We use essential cookies to maintain your shopping cart bag and remember your preferences during checkout.

2. How We Use Your Information

We use the information we collect strictly to fulfill orders, deliver carrier tracking, prevent fraud, and provide customer support.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We share details solely with shipping carriers (USPS, FedEx, UPS) and encrypted payment networks under 256-bit SSL encryption.

4. Data Security & Retention

We implement robust technical and organizational security measures, including 256-bit Secure Socket Layer (SSL) encryption, secure HTTPS protocol, and strict administrative access controls.

5. Your Privacy Rights

Depending on your location (including the State of California under CCPA/CPRA, and international jurisdictions), you have the right to access, rectify, or request deletion of your personal records. Contact us at support@andeanbrew.com.

6. Contact Us

Andean Brew Co. • Email: support@andeanbrew.com • Colombia Direct Trade Specialty Coffee.